Frequently Asked Questions

Find answers to common questions about creating invoices, VAT compliance, and using our free invoice generator.

Getting Started

Is FreeInvoiceGen really free?

Yes! Our invoice generator is completely free to use. No hidden fees, no subscription required. Create unlimited invoices and download them as PDFs instantly.

Do I need to create an account?

No account needed to create and download invoices. However, creating a free account lets you save invoices, access them later, and manage your client information.

What file format can I download?

All invoices are generated as professional PDF files, compatible with any device and ready to send to clients or print.

Invoice Templates

How many invoice templates are available?

We offer 6 professionally designed templates: Classic Professional, Modern Minimal, Contractor, Freelancer, Retail, and Consulting. Each template is optimized for different industries and business types.

Can I customize the template colors?

Each template comes with its own carefully selected color scheme. Simply choose the template that best matches your brand and business style.

Which template should I use?

Classic Professional works for most businesses. Contractor is ideal for trades and construction. Freelancer suits creative professionals. Modern Minimal works well for tech and design. Retail is perfect for shops and e-commerce. Consulting is best for professional services.

VAT & Compliance

Does the invoice generator support South African VAT?

Yes! VAT is automatically calculated at the standard 15% rate (or your custom rate). The invoice clearly shows subtotal, VAT amount, and total, meeting SARS requirements.

Do I need to include VAT on my invoices?

If your business is registered for VAT in South Africa (turnover exceeds R1 million per year), you must include VAT on invoices and display your VAT registration number.

Are the invoices SARS compliant?

Yes. Our invoices include all required elements: business details, VAT number field, invoice number, dates, itemized descriptions, and clear VAT breakdown as per SARS regulations.

What VAT rate should I use?

The standard VAT rate in South Africa is 15%. Some goods and services are zero-rated (0%) or exempt. Consult with a tax professional if unsure about your specific case.

Invoice Details

What should I include in the invoice description?

Be specific about what products or services were provided. Include quantities, hourly rates, project names, or task descriptions. Clear descriptions help clients understand charges and reduce payment delays.

How should I number my invoices?

Use sequential numbering (e.g., INV-2026-001, INV-2026-002). Our generator creates unique invoice numbers automatically, or you can customize them to match your system.

What payment terms should I set?

Common terms are Net 30 (payment due in 30 days), Net 15, or Due on Receipt. Consider your cash flow needs and client relationship when setting terms.

Can I add my business logo?

Yes! Simply upload your logo (PNG, JPG, or WebP format) and it will appear on your invoice, making it more professional and branded.

Payment & Processing

Does FreeInvoiceGen process payments?

No, we generate invoices only. You include your payment details (bank account, payment methods) on the invoice, and clients pay you directly.

What payment details should I include?

Add your bank name, account number, branch code, and any other payment methods you accept (EFT, credit card, etc.) in the payment terms section.

How do I handle overdue invoices?

Send a friendly reminder email a few days before the due date, then follow up promptly if payment is late. Consider adding late payment fees in your terms.

Technical Questions

What currencies are supported?

We support multiple currencies including ZAR (South African Rand), USD, EUR, GBP, and many others. The currency symbol appears automatically on your invoice.

Can I edit an invoice after creating it?

Yes, if you have an account. Saved invoices can be edited anytime from your dashboard. Without an account, you can simply create a new invoice with the updated information.

Is my data secure?

Yes. We use industry-standard encryption and security measures. Your data is stored securely and never shared with third parties. See our Privacy Policy for details.

Can I use this on mobile?

Absolutely! Our invoice generator is fully responsive and works perfectly on phones, tablets, and desktops.

Still Have Questions?

Check out our detailed guides or get in touch with us

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